Last updated: August 2026

This Refund and Cancellation Policy applies to purchases made through Jobaro, including Jobaro Credits, job and profile promotions, featured placements, banners, recruiting tools, and other digital services available on the platform.

Jobaro provides digital services only. We do not sell or ship physical products, therefore physical returns, shipping returns and product exchanges do not apply.

1. Jobaro Credits

Jobaro Credits are digital credits that can be used to activate eligible Jobaro services and promotional features.

• Credits are added to the Jobaro account associated with the purchase.
• Credits may be used only for services available on Jobaro.
• Credits cannot normally be transferred between accounts.
• Credits are not redeemable for cash except where required by applicable law or where a refund has been approved under this policy.
• Once credits have been spent on a service or promotion, the corresponding activation is considered started or delivered.

2. Digital services and promotions

Jobaro services may include, among others:

• Flash or featured job promotions;
• Country and city promotions;
• Homepage, directory, remote-jobs and article placements;
• Promotional banners;
• Candidate and employer profile boosts;
• Talent Search access;
• CV request credits or entitlements;
• Invite to Apply tools;
• additional job or Open to Work capacity;
• other recruiting and visibility tools offered by Jobaro.

Each service may have its own duration, quantity, placement, eligibility requirements or usage limits. These details are displayed before activation or purchase.

3. Consumer right of withdrawal

If you are purchasing as a consumer and applicable consumer protection law grants you a right of withdrawal, you may have the right to withdraw from your purchase within the applicable statutory period, including the 14-day period applicable to many consumers in the European Union and European Economic Area.

However, digital services may begin immediately after purchase or activation. Where permitted by applicable law, if you expressly request immediate performance or immediate access to digital content or services and acknowledge that this may affect or end your statutory right of withdrawal once performance begins or the digital content is supplied, the right of withdrawal may no longer apply.

Where a service has only been partially performed before a valid withdrawal, any refund may be reduced proportionally to reflect the part of the service already provided, where permitted by applicable law.

4. Unused credits

If purchased Jobaro Credits have not been used and you request cancellation within a statutory withdrawal period that applies to your purchase, you may request a refund in accordance with applicable consumer law.

If some credits have already been used to activate Jobaro services, promotions or recruiting tools, those consumed credits and the services already supplied may not be refundable, except where required by law or where Jobaro determines that the service was not delivered correctly.

5. Activated promotions

Promotions normally begin when they are activated and made available for display on the relevant Jobaro placement.

A promotion is not guaranteed to generate a specific number of applications, candidates, hires, clicks, impressions, enquiries or business results unless a specific guaranteed quantity is expressly stated in the offer.

Once a promotion has started running, credits used for that promotion are generally non-refundable unless:

• the promotion could not be delivered because of a technical problem caused by Jobaro;
• Jobaro cancelled the service before it was delivered;
• the activation was duplicated because of a payment or technical error;
• applicable law requires a refund.

6. Banners and featured placements

Banner and featured-placement purchases reserve digital visibility on specific Jobaro areas, such as the homepage, country pages, city pages or articles.

Where multiple advertisers or promoted users are eligible for the same placement, Jobaro may use automated rotation, carousel presentation, impression balancing or other fair-distribution mechanisms. Purchasing a placement does not necessarily mean that the promotion will be displayed continuously to every visitor.

7. Recruiting tools and entitlements

Some Jobaro services provide quantities or time-limited access, such as CV requests, candidate contact tools, Invite to Apply credits, Talent Search access or additional listing capacity.

Used quantities cannot normally be restored or refunded once the corresponding action has been successfully performed. Unused quantities remain available until their stated expiry date, where an expiry date applies.

8. Candidate privacy

Purchasing credits or recruiting tools does not override candidate privacy choices. Access to a private CV, private contact information or other restricted candidate information remains subject to the candidate’s permissions and Jobaro’s privacy rules.

9. Duplicate or incorrect payments

If you believe that you were charged more than once for the same purchase, that an incorrect amount was charged, or that credits were not added to your account after a successful payment, please contact Jobaro as soon as possible.

Verified duplicate payments or payment-processing errors will be corrected or refunded where appropriate.

10. Refund processing

If a refund is approved, it will normally be issued to the original payment method used for the purchase unless otherwise required by law.

After Jobaro processes a refund, your bank, card issuer or payment provider may require additional time before the refunded amount appears in your account.

11. Business customers

Statutory consumer withdrawal rights generally apply to consumers and may not apply in the same way to purchases made by companies, recruiters, agencies or other business customers acting for professional purposes.

For business purchases, refunds are generally available only where required by law, where Jobaro has failed to provide the purchased service, or where Jobaro expressly approves the refund.

12. Account suspension or policy violations

Payments are not automatically refundable when an account, job, profile, advertisement or promotion is restricted or removed because it violates Jobaro’s Terms and Conditions, posting rules, applicable law or platform safety requirements.

13. How to request a refund

To request a refund or report a billing problem, contact Jobaro through our contact page or the support contact details published on the website.

Please include:

• the email address associated with your Jobaro account;
• your order number or payment reference;
• the service or credit package purchased;
• the reason for your request.

14. Applicable law

Nothing in this policy limits any mandatory consumer rights that cannot legally be excluded or restricted. Where applicable law provides stronger refund or withdrawal rights than this policy, those legal rights will apply.

Need help?

If you have questions about a purchase, Jobaro Credits, a promotion or a refund request, please contact us through the Jobaro contact page.